BravoPlay Casino Privacy Policy

This Privacy Policy explains how BravoPlay collects, uses, stores and protects personal information when you use our online casino and sportsbook. We take your privacy seriously and aim to be clear about the types of data we handle, why we need it, and the choices available to you. This policy applies to information collected through our website, mobile apps and related services.

Types of data we collect

We collect several categories of information to operate accounts, process payments and provide customer support. These include personal data, technical data and transactional data.

Personal data

Personal data includes information you provide when registering or verifying your account, such as your name, date of birth, email address, phone number, billing and shipping address, and identification documents when verification is required. We also collect account credentials and communication preferences.

Technical data

Technical data is collected automatically when you visit our site or use our apps. This includes IP address, device identifiers, browser type, operating system, language settings, session logs and performance data. We use this to secure accounts and maintain site functionality.

Transactional data

Transactional data covers payments, deposits, withdrawals, bet history, game activity, bonus usage and support interactions. Transaction details may include payment method, transaction identifiers and any billing references needed to process or investigate payments.

How we use your information

We use information to create and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations, provide customer support and improve our services. Transactional and gameplay data help us offer personalised content, resolve disputes and address responsible gambling concerns.

Data protection practices

We maintain reasonable technical and organisational measures to protect your information against unauthorised access, alteration or destruction. Access to personal data is limited to authorised staff and service providers with a legitimate need to perform their duties. While we strive to protect your data, no method of transmission or storage is completely secure.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to provide site functionality, remember preferences, analyse usage and support marketing activities. You can control cookie settings through your browser or device, though disabling certain cookies may affect site performance or access to features.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud prevention services, analytics vendors and customer support partners to operate our services. We may also disclose information when required by law or to protect our rights. We do not sell your personal data for direct marketing purposes.

User rights

You have the right to access, correct, or delete personal information held about you, and to object to certain processing where applicable. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us using the details below. We will respond in line with applicable law.

Access, correction and deletion

If you need to review or update your information, request deletion or raise a privacy concern, please contact [email protected]. We will verify your identity before processing requests to protect your account and personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you directly. Continued use of our services after changes are posted means you accept the updated policy.